Version: Pre-S-B0BF01

This Shipping Policy applies to all purchases made through this website store primarily by business customers, including OEMs, distributors, and system integrators.

•    Orders are processed after payment confirmation or approval of agreed credit terms.
•    Standard processing time:
       o    In-stock products: 1-2 business days. The transit time is determined by the shipping choice you make, the destination for the shipment and the service of the carrier.
       o    Configured or OEM products: As confirmed at checkout or in order acknowledgment
•    Orders placed on weekends or public holidays will be processed on the next business day.

•    All shipments are made EXW (Ex Works), Incoterms® 2020, from our facility unless otherwise stated in writing.
•    Ownership and risk of loss transfer to the customer when goods are made available for pickup by the customer or the customer-appointed carrier.

•    Customers may:
       o    Provide their own carrier and shipping account, or
       o     Request us to arrange shipment on their behalf
•    When we arrange shipment, freight charges will be prepaid and invoiced or shown at checkout, as applicable.
•    Partial shipments may occur unless otherwise agreed.

•    We use FEDEX, UPS, USPS and DHL for shipping. Shipping choices from these carriers are available online.  You can also use your own shipping account from these carriers. Shipping cost are calculated by directly integrating with these carriers' online costing calculation and displayed online on the real time basis.
•    Shipping costs are calculated based on destination, weight, dimensions, and shipping method.
•    All freight, insurance, customs duties, taxes, brokerage fees, and other import-related charges are the responsibility of the customer unless explicitly stated otherwise.
•    The transit time is determined by the shipping choice you make, the destination for the shipment and the service of the carrier.

•    Products are shipped in standard industrial packaging, typically a single carton box, and include:
      o   Anti-static (ESD) protection
      o   Shock-absorbing materials
      o   Secure sealing and labeling
•    OEM-branded or custom packaging is available by request and may require additional cost and lead time.

•    Delivery times shown at checkout are estimates only and do not include customs clearance or carrier delays.
•    We are not responsible for delays caused by carriers, customs authorities, or force majeure events.

•    Certain electronic products may be subject to export control laws and telecommunications regulations.
•    Customers are responsible for:      
      o    Import permits and local approvals
      o    Ensuring products comply with destination-country regulations
•    Compliance documentation (e.g., FCC, CE) may be provided upon request where available.

•    We ship products to countries that our selected carriers (currently FEDEX, UPS, USPS, DHL) ship to. We follow their guidelines in international shipping.

•    Tracking information will be provided once the shipment is released to the carrier.
•    Customers are responsible for monitoring shipment status and coordinating receipt.

•   Customers must inspect shipments immediately upon receipt.
•   Claims must be reported within:
    o   5 business days for visible damage or shortages
    o   10 business days for concealed damage
•   Claims reported outside these timeframes may not be accepted.

•   Customers are responsible for providing accurate shipping and contact information.
•   Additional costs resulting from incorrect or incomplete information will be charged to the customer.

•   All returns require prior RMA authorization.
•   Returned products must comply with our RMA and Warranty Policy.
•   Return shipping costs are the responsibility of the customer unless otherwise agreed.