Predision Returns and Refunds Policy
Version: Pre-RMA-B2BF01
Returns & Refunds Overview
Return Window: Returns accepted within 30 days of delivery (subject to approval)
Return Authorization:RMA (Return Merchandise Authorization) required for all returns
Condition:Items must be unused, in original packaging, and in resalable condition
Refunds:Issued after inspection and approval of returned items
Return Shipping: Customer is responsible unless the return is due to a defective or incorrect item
1. Applicability
This Returns and Refunds Policy applies exclusively to business-to-business(B2B) purchases made through this web store primarily by OEMs, distributors, and system integrators.
2. RMA Authorization Requirement
All returns require a Return Material Authorization (RMA) number issued by Predision prior to return shipment.
Returns received without a valid RMA number may be rejected or returned at the customer’s expense.
RMA requests must be submitted through our designated RMA request process by contacting our support team.
Returns sent without prior authorization will not be processed.
3. Eligible Returns
Subject to RMA approval, the following returns may be accepted:
• Return requests must be submitted within 30 days of delivery
• Defective products covered under warranty
• Dead on Arrival (DOA) products
• Shipping damage (subject to timely claim reporting)
• Incorrect items shipped by us
Returned items must be unused, in original packaging, and in resalable condition unless defective. Returns for reasons not listed above are not guaranteed and are subject to review.
• Return requests must be submitted within 30 days of delivery
• Defective products covered under warranty
• Dead on Arrival (DOA) products
• Shipping damage (subject to timely claim reporting)
• Incorrect items shipped by us
Returned items must be unused, in original packaging, and in resalable condition unless defective. Returns for reasons not listed above are not guaranteed and are subject to review.
4. Non-Returnable Items
The following items are not eligible for return under any circumstances:
Products returned without an approved RMA number
Products damaged due to misuse, improper installation, or unauthorized modification
Products used outside their specified operating conditions
Custom, configured, or OEM-branded products
Software, licenses, or downloadable items
Products returned beyond the applicable warranty or return period
5. RMA Request Timeframes for Returns and Claims
DOA claims must be submitted within 7 calendar days of receipt.
Shipping damage or shortage must be reported within 5 business days of receipt.
Warranty returns must be submitted within the stated warranty period.
These timeframes apply to initial reporting and RMA request submission.
Failure to report issues within these timeframes may result in the return being denied.
Failure to report issues within these timeframes may result in the return being denied.
6. Return Procedure
Once an RMA is approved, these steps must be followed:
An RMA number and return instructions will be issued.
The RMA number must be clearly marked on the outside of the return package.
Products must be returned in original or equivalent protective packaging, including anti-static protection.
Returned products must be shipped freight prepaid unless otherwise authorized.
Failure to follow these instructions may result in delays or rejection of the return.
7. Inspection & Disposition
All returned products are subject to inspection and testing upon receipt.
• Based on inspection results:
• Based on inspection results:
Defective under warranty: we may repair, replace, or issue credit at our discretion.
No fault found (NFF) or damaged outside warranty: the product may be returned to the customer at the customer’s expense or disposed of with customer approval.
8. Fees & Charges
• We reserve the right to charge:
o Restocking Fee: Up to 15% of the item value.
o Repair fees for non-warranty issues may apply.
• Any applicable fees will be communicated to the customer prior to final disposition.
o Restocking Fee: Up to 15% of the item value.
o Repair fees for non-warranty issues may apply.
• Any applicable fees will be communicated to the customer prior to final disposition.
9. Refunds
Refunds are issued after inspection and approval of returned items.
Approved refunds will be processed within 5–10 business days after receipt and inspection.
Refunds will be issued to the original payment method used at the time of purchase.
The time for funds to appear in your account may vary depending on your financial institution.
10. Shipping Responsibility
Return shipping costs are the customer’s responsibility, unless the return is due to our error or a confirmed DOA (Dead on Arrival) product.
For warranty replacements, outbound shipping for warranty replacements will follow the original shipping terms unless otherwise agreed.
11. Data & Configuration Responsibility
Customers are responsible for backing up and removing all data, configurations, and credentials prior to return.
We are not responsible for data loss or configuration changes during inspection, testing, or repair.
12. Limitation of Liability
Our liability is limited to the repair, replacement, or credit of the returned product.
We are not liable for indirect, incidental, or consequential damages… to the maximum extent permitted by applicable law.
13. Policy Updates
This Returns and Refunds Policy may be updated from time to time without prior notice. The version in effect at the time of RMA approval will apply.
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